Beyond the void
Beyond the void
Cancellation & Refund Policy
Our Commitment to Transparent Engagements
At AtiSunya Private Limited, we prioritize clarity and fairness in all our client interactions. This Cancellation & Refund Policy outlines the terms under which services can be canceled or refunded.
1. Project-Based Services
Our services, including IT consulting, AI integrations, Microsoft Copilot solutions, and digital transformation projects, are customized and executed based on client-approved proposals or scope documents.
Cancellation:
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Cancellation requests must be submitted in writing before the official project start date.
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If a project is canceled after partial work has begun, applicable charges will be deducted based on hours spent or deliverables submitted.
Refunds:
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No refunds are issued once the project has commenced or deliverables have been shared.
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In case of prepaid services not yet started, a refund may be processed with a deduction of up to 20% to cover administrative costs.
2. Training & Consulting Sessions
For any consulting, webinars, or training services booked via AtiSunya.co:
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Cancellations made at least 48 hours before the scheduled session may be eligible for rescheduling.
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No refunds will be issued for no-shows or late cancellations.
3. Non-Refundable Items
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Custom software, licensing, integrations, or research-based work are non-refundable once delivered or initiated.
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Domain registrations, third-party subscriptions, and hosting services (if procured through us) are also non-refundable.
4. Exceptions
We reserve the right to review special cases at our discretion, particularly in case of delays or service disruptions caused by AtiSunya.
5. How to Request a Cancellation or Refund
Please send an official request to our support team via email. Make sure to include:
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Your name and contact details
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Service or project name
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Reason for cancellation
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Any relevant documentation or agreements
📧 Email: info@atisunya.co
Our team will review your request and respond within 3–5 business days.
6. Contact for Support
For any clarifications related to cancellations, billing, or refunds:
📍 AtiSunya Private Limited
Tower – D, The Golden Palm, Sector 168, Noida – 201304
📧 Email: info@atisunya.co
📞 Phone: +91-82-9915-6511
